We aim to deliver an elite level of performance.
We know that all high performing teams need to have the right attitude, behaviour and technique. We have continually developed the management science of technical helpdesks.
We understand the core elements of how to operate technical support e.g. queue, ticket management etc.
These competencies tend to be the basic requirement from our clients. What sets us apart however is our ability to provide both operational and strategic value to our clients.
Our Mission & Vision
Mission
Be a high-integrity partner, providing world-class technology services and solutions into Qatar market and focusing on customer satisfaction.
Vision
Help improve our customer’s business through deep understanding of his goals, precision in executing our tasks and partnering with the leaders to provide the latest IT solutions.
MDS SI Group
MDS SI, is an experienced and agile Digital Systems Integrator that analyses, assists, and accelerates business growth with a team of 2,600+ professionals, holding over 1,400 technology and 250+ service delivery certifications, and serving a diverse clientele of more than 5,000 customers.
The Group holds 60 affiliates across the Middle East and Turkey with presence in 11 countries and 18 cities, effectively driving digital and business transformation across enterprises and industries.
MDS SI, part of Midis Group, is committed to driving business excellence by utilizing world-class technology solutions, backed by the most powerful ecosystem.
Suppliers
we are building partnership with the most common vendors such as HP, DELL/EMC, Lenovo, Veritas, Cisco, Zebra, F5, Juniper, Microsoft, VMware … etc. seeking to be a service certified center for each every vendor the near future.
