Services

Managed Serviced

IDS recognise the importance of IT for your business and the requirements for a cost effective solution. In order to achieve these goals, we can offer a tailored solution that fits all business models which can cover all your business requirements.

Managed Services Advantages:
Increased productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

Reduced business impact from IT failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.

Reduced network downtime through proactive maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Our services includes but not limited to Desktop as a Service (DaaS), Printer as a Service (PaaS), Helpdesk as a Service (HDaaS) and Hardware as a Service (HaaS).

General Services

Service Level Agreements (SLA): we tailor our support services based on the customer business needs and requirements. we deliver this service with our qualified engineers to meet our customer’s expectations. our office and engineers are equipped and capable to deliver various types of service such as 8×5 or 24×7 service, onsite support, onsite or offsite spare parts … etc.

Implementation Services: Deliver a high quality of implementation and configuration services based on our team capabilities and according to our client scope of work.

Site Relocation Service: Our qualified engineers are responsible to plan and execute a secured and operational data center shifting and relocation.

Consultancy Services: Since IDS doesn’t have any product with our portfolio, that makes our advise transparent to our customers. we can assist our customers to select the best fit meeting their requirements when they decide to acquire any new technology.

Help Desk

In 2017, East Gulf Ltd. decided to consolidate all Helpdesk service for affiliates into IDS, we built high-end service desk system in order to acquire and serve all MDS entities in Qatar. this service is not limited to our group only since we can extend this service to our clients in many favors such as

Helpdesk as a Service: Our client will outsource the full operation of his helpdesk to our company including systems, employees, call center, process, workflow … etc. which will be measured based on KPI’s and the SLA signed between all parties.

Managing and Administering the current service desk system.

Call Center services.

Outsourcing

IT Outsourcing is a dedicated service which is tailored to meet your business needs. It is a solution aimed at companies that do not have a dedicated inhouse IT department, or who need some extra assistance on a part-time basis. Our Engineers will be part of your in-house team, and will act as advisors for all your technology needs.They are also backed by the IDS Helpdesk, ensuring our clients have access to a diversity of skills and expertise.

Our IT Outsourcing Solution includes the following:

• Daily IT Maintenance tasks.
• Responding to clients daily IT Issues as they arise.
• IT systems management.
• Maintenance of daily/monthly backups.
• Disaster Recovery and Business Continuity planning.
• Project implementation and management.
• Regular reporting for full visibility.
• IT consultancy.

In addition to above, we are specialized in manpower outsourcing in case our clients require a resident engineer, technical, consultant, project manager, developer … etc to join the client site for an agreed period of time monthly, yearly basis based on the customer requirements.